ZEN STAY

Cancellation Policy

Please review the cancellation terms that may apply to your reservation before confirming your booking.

Last updated: September 2026

General Cancellation Policy

Cancellation conditions may vary depending on the property, reservation type, dates of stay, rate selected, and the conditions displayed when the reservation is made.

The cancellation policy shown during the booking process forms part of the reservation terms and should be reviewed carefully before confirming your booking.

Before Confirming Your Reservation

Before completing a reservation, guests should review the applicable cancellation conditions, payment requirements, and any non-refundable restrictions associated with the selected rate.

Different properties or booking rates may have different cancellation deadlines and refund conditions.

Free Cancellation

Where a reservation includes free cancellation, the guest may cancel within the period specified in the booking conditions without being charged the applicable cancellation fee.

The exact cancellation deadline is determined according to the local time and conditions stated for the specific reservation.

Late Cancellation

If a reservation is cancelled after the applicable free cancellation period has expired, a cancellation fee may apply according to the terms displayed when the booking was made.

Depending on the reservation conditions, the applicable fee may be equal to part or all of the reservation amount.

Please note: The cancellation conditions shown for your specific reservation take priority over general examples described on this page.

Non-Refundable Reservations

Some rates and special offers may be offered on a non-refundable basis.

Where a reservation is explicitly identified as non-refundable, cancellation or failure to use the reservation may not qualify for a refund, subject to applicable law and the specific booking conditions.

No-Show Reservations

If a guest does not arrive for a confirmed reservation without cancelling it in accordance with the applicable cancellation conditions, the reservation may be treated as a no-show.

Any applicable charges for a no-show will depend on the terms associated with the reservation.

Reservation Changes

Requests to change reservation dates, guest information, accommodation details, or other booking conditions may be subject to availability and additional charges.

A change request may be treated as a cancellation and new reservation where the original booking conditions do not permit modification.

Refunds

Where a reservation qualifies for a refund, the amount will be determined according to the applicable booking and cancellation conditions.

Refund processing times may vary depending on the payment method, payment provider, banking institution, and other processing requirements.

Zen Stay cannot guarantee a specific processing time once a refund has been submitted to an external payment provider or financial institution.

Exceptional Circumstances

In certain circumstances, cancellation arrangements may be affected by events outside the guest's or Zen Stay's reasonable control.

Any special cancellation or refund arrangement will be considered according to the circumstances, the applicable reservation conditions, and relevant legal requirements.

Property-Specific Conditions

Individual properties may apply additional cancellation conditions depending on their operating policies, accommodation type, seasonal periods, or special rates.

Guests should always refer to the cancellation information displayed for their specific reservation.

How to Cancel Your Reservation

If you need to cancel a reservation, use the cancellation option provided through the applicable booking channel or contact Zen Stay customer support.

When contacting support, please provide your reservation details so that the booking can be identified and the applicable cancellation conditions can be reviewed.

Zen Stay Cancellation Support

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Important Information

The cancellation terms applicable to a reservation are determined by the conditions presented at the time of booking.

Guests are encouraged to review those conditions before completing payment and to retain their booking confirmation for reference.

Legal Notice

This Cancellation Policy provides general information regarding reservation cancellations through Zen Stay. Specific booking conditions may differ and should be reviewed before completing a reservation. This policy should be reviewed by qualified legal counsel to ensure compliance with applicable laws and regulations.